Privacy policy

 

Personal Data Protection Notice

Please read this notice carefully to understand how Herbology manages and protects your personal data. This notice applies to all individuals interacting with Herbology ("you"). The term “Herbology” refers to Herbology Sdn. Bhd., including its holding, subsidiary, and related companies as defined under the Companies Act 2016.

A. Collection of Personal Data

"Personal Data" refers to any information that identifies you or can be used to identify you. This may include, but is not limited to, your name, address, phone number, NRIC, email address, preferences, family details, and banking information.

Herbology may collect your Personal Data through:

  • Direct communication and engagement,
  • Our website: https://herbology.com.my,
  • Third-party platforms,
  • Participation in activities, events, or surveys,

  • Cookies and tracking technologies.

While the provision of your Personal Data is voluntary, failure to do so may prevent Herbology from communicating effectively with you or providing the requested products or services.

B. Consent

By using our websites, mobile applications, or by providing your Personal Data, you agree to the terms outlined in this Notice and consent to its processing by Herbology. If you do not agree, please refrain from using our platforms or sharing your information.

We reserve the right to modify this Notice at any time. Updates will be published on our website. Continued interaction with Herbology after changes are made will signify your acceptance.

C. Purpose of Processing

Your Personal Data may be used for purposes including but not limited to:

  • Responding to inquiries,
  • Providing services and customer support,
  • Fulfilling contractual obligations,
  • Supplying goods or products,
  • Business administration,
  • Compliance with legal and regulatory requirements.

D. Additional Uses

We may also process your data to:

  • Promote relevant products and services,
  • Support business transfers, mergers, or acquisitions,
  • Perform internal analysis and improve customer experience.

E. Your Responsibilities

You are responsible for providing accurate and up-to-date information. If there are any changes, please inform us promptly using the contact details below.

F. Disclosure to Third Parties

We may disclose your Personal Data to:

  • Service providers, agents, and contractors,
  • Professional advisors (e.g., legal, financial, regulatory),
  • Business or strategic partners,
  • Authorized representatives acting on your behalf,
  • Rating agencies, insurers, or legal bodies,
  • Relevant government or regulatory authorities,
  • Parties involved in business transactions or legal proceedings.

Such disclosures are made strictly in line with the intended purposes and applicable data protection laws.

G. Data Retention

Your Personal Data will be retained only as long as necessary for the fulfillment of its purpose, compliance with legal obligations, or as required by contractual terms.

H. Access and Correction

You may request to access or correct your Personal Data or limit its processing by contacting:

Herbology Sdn Bhd
Email: help@herbology.com.my

Note: Herbology reserves the right to deny requests that are unreasonable or fall under legal exceptions.

I. Opt-Out Rights

You may withdraw your consent to the processing of your Personal Data by providing written notice. Herbology will act on such requests within a reasonable time frame.

However, if the withdrawal affects our ability to fulfill existing contractual obligations, Herbology reserves the right to continue processing your data until such obligations are completed.